Privacy Policy

COOKIES

Cookie Policy

A cookie is a small text file that is saved to, and during subsequent visits, retrieved from your computer or mobile device. If you use our services we will assume that you agree to the use of such cookies. 

How we use cookies 

Crates & Crafts uses cookies to collect statistics and aggregate data in order to monitor our website traffic and performance and ensure we're providing the optimum website functionality for our users. These cookies tell us how many people are visiting our website and how they are using it. We also store your personal information through our cookies when you log in to the website. This allows us to remember information so that you don't have to enter it again, such as names/email address and favourite products. We do not use cookies for advertising purposes or pass them on to third parties. 

How to manage and disable your cookies

If you wish to manage or disable your cookies you can do so by opening the settings in your web browser and turning cookies on or off in the Privacy Settings. Please remember that if you choose to disable cookies, you may experience reduced functionality in some areas of our website. 

PRIVACY POLICY

Privacy Policy last revised November 30st, 2021

At Crates & Crafts, we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@cratesandcrafts.com

When you visit our website http://www.cratesandcrafts.com and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. 

This privacy policy applies to all information collected through our website and Instagram page and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

What information do we collect?

We only collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following: first name, last name, phone numbers, email addresses and other similar data. 

Payment Data - We collect data necessary to process your payment if you make purchases, such as your payment card number and the security code associated with your payment instrument. All payment data is stored by  PayPal. You may find their privacy policy link(s) here:  https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

How do we use your information?

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

Below are some definitions that will help you understand the roles and responsibilities of Crates & Crafts:

• “data controller” means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be used.
• “data processor”, in relation to personal information, means any person (other than an employee of the data controller) who processes the data on behalf of the data controller.

If you provide the data and the instructions, then you are the data controller and Crates & Crafts is the data processor.

If we determine the purposes for which we collect and use your personal information, then we are the Controller.

• We use the information we collect or receive:
  
  
• To send you marketing and promotional communications. We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
  
  
• Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  
  
• To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at info@cratesandcrafts.com and be sure to include your name, testimonial location, and contact information.
  
  
• Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.
  
  
• To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

Will we share your information with anyone?

We may process or share data based on the following legal basis:

•  Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
  
  
  
•  Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  
  
  
•  Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  
  
  
•  Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  
  
  
•  Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Do we use cookies or other tracking technologies?

We may use cookies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

 How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

What are your privacy rights?

In the EU you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

Data Breach

A privacy breach occurs when there is unauthorised access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when Crates & Crafts believes you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that Crates & Crafts becomes aware of a security breach which has resulted or may result in unauthorised access, use or disclosure of personal information Crates & Crafts will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.

How can you contact us about this policy?

If you have questions or comments about this policy, you may email us at info@cratesandcrafts.com.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.